Satisfied Customer Letters

From: Shellie
Sent: August 16th, 2012

Good afternoon,
I wanted to send you a quick note of thanks for your time and assistance over the past week regarding the above referenced invoice (2012-06157) and the conflict between me, your company, and Oklahoma Natural Gas. You’ve been courteous and respectful while trying to find a resolution to a reduction in price for services rendered August 9th, 2012. The whole situation with the Oklahoma Natural Gas company has been an unfortunate one and I apologize that Roto-Rooter personal was placed in the middle of these uncomfortable circumstances for which we all became involved. In a very kind and helpful manner, you offered a resolution at your companies’ expense to ease some of my financial burden in this dispute. Your service technicians, Steve and Tony, were kind and professional and offered to help me even though they were under no obligation in this situation. I hope you will pass along my appreciation to them and accept my sincerest gratitude to you for treating me as a valued customer and not someone to be simply dismissed. I will not hesitate to use Roto-Rooter in the future and only wish that other businesses, in this day and time, would treat their customers as respectfully as you’ve treated me. You and your staff are to be commended on a job well done!!



From: Kelly
Sent: March 8th, 2012

Customer called and stated that Greg was very nice and respectful. He took the time to explain things, so she could understand and will be able to answer her husband’s questions.


From: Charlene
Sent: June 18th, 2012

Greg and Michael did a really good job. Charlene will continue doing business with Roto-Rooter and wants Greg and Michael to be their technicians.


From: Donna
Sent: March 23rd, 2012

Customer said the Josh and Mark impressed him her with their laid back professionalism. She said they did a hell of a good job. She also said the inspector told her they did a perfect install.


From: Misty
Sent: July 23rd, 2012

Josh was so wonderful. He did a great job and we truly appreciated him. We are telling all of our friends about his work.


From: Civic Center
Sent: May 17th, 2012

Justin and Josh were very professional and made a good impression. I will use Roto-Rooter in the future and we appreciate all of the hard work the technicians did.


From: Greg
Sent: July 3rd, 2012

Justin did a great job. He was polite, professional, and is just a good kid. He was extremely bright and customer will be requesting him for other jobs.


From: Brenda
From: August 10th, 2012

Justin was amazing. He dumbed it own for me. He is such a sweetheart and very funny. He did a great job. The best plumber I have ever had. He needs a raise, thank you thank you thank you


From: Ann
Sent: April 2nd, 2012

Ricardo did an amazing job. He has magical powers and is a hell of a good plumber.


From: Kenneth
Sent: January 19th, 2012

Customer called requesting service today. Customer made request for Steve, stating that he is a wonderful technician, super nice, and if he had a daughter, Steve is the type of guy he would want her to marry.


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